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COMPLAINTS IS OUR SERVICE FOR YOU ALL

Complaints Procedure

Stage 1
Firstly, take up your complaint with the Respective Department that provides the service in question. If telephoning, ask to speak to the person you dealt with or their manager, as it is best for everyone if complaints can be sorted out early. The higher authority the better.

Alternatively you can telephone the respective department and speak to one of their Customer Service Officers but usually it not help much. Instead ask for someone higher authority. They should resolve your complaint at this stage either on the spot or within 5 working days.

Stage 2
If you are still not satisfied with the answer you receive, make a formal complaint. You can do this by writing a letter or fax it directly to any council office or their headquarters for complete review and action. Or you can meet them directly or telephone one of their complaint coordinators.

If you decide to post it, you can try if you dont mind lining up just to buy 1 piece of stamp. And also are you really sure your complaint will reach their hands by post?

When they receive your complaint it will be passed to one of their complaint co-ordinators depending on what complaint you appoint to. They will then work with the service areas to ensure that the complaint is formally investigated.

Later they will call you if you complaining by mobile phone or send you an acknowledgement within 5 working days, the name and telephone extension of the person investigating your complaint and the date by which you should receive a reply, which should be within 20 working days. If you cannot wait please do complaint again.

They will keep a record of your complaint and give you a reference number to quote when making further enquiries.

Stage 3
If you are unhappy with the Department's reply, for most matters you can ask the Chief Executive to carry out an independent investigation. You should write to him directly, giving your reasons for appeal.

Local Government

The local government is an independent person who investigates allegations of maladministration causing injustice to the person who has complained. But usually they act a bit slow. You have to be patient about this.

If you need more help you can always post your complaint directly to newspaper for high priority attention.

Your local councillor

And also you can, of course, take your complaint to an elected councillor or district officer for further action. Every area of the borough has 1 or more to represent you.

However if above all methods are fail please do email to me directly at metafore2000@hotmail.com and i'll make sure your complaint will reach them immedietly. I promise you.

Also you can use the comment button to complaint immedietly about anything. Either regarding the posted issue or from you personal point of view. Last words HAVE FUN COMPLAINING MY FELLOW READERS.

Regards by,

BLOG MASTER

Thursday, May 1, 2008

RapidKL

RapidKL is an integrated BUS & RAIL public transportation company in Klang Valley

RapidKL is the main service provider of mass public transportation in the Klang Valley via our integrated rail and bus network. We operate the Kelana Jaya Rail Line (previously known as PUTRA) and the Ampang Rail Line (previously known as STAR) together with a network of 161 bus routes. Our integrated transportation network transports approximately 4 million passengers every week with 908 buses and 48 rail stations operating daily.

NEW OPERATING HOURS FOR HELPDESK AT PASAR SENI RAIL STATION & HELPLINE SERVICE

We wish to inform all commuters that with effect from Friday, 1st February 2008, our Helpdesk Counter at Pasar Seni Rail Station will be operating under a new schedule, which is as follows :

Monday to Friday 1:00 pm - 5:00 pm

The Helpdesk Counter will be closed on Saturdays, Sundays and Public Holidays.

We would also like to inform all our commuters that with effect from Monday, 4th February 2008, our Helpline Service (03-7625 6999) will be operating under a new schedule, which is as follows :

Monday to Friday 8:30 am - 5:30 pm

Helpline Service will not be available on Saturdays, Sundays and Public Holidays.

GREATER POLICE PRESENCE NOW AT RAPID KL WITH AUXILIARY POLICE

Petaling Jaya, 29 th October 2007 – Customers of RAPID KL bus and rail can expect better security from today onwards with the launch of auxiliary police at the Taman Jaya station today.

IMPROVED BUS NETWORK

RapidKL hears you. Now, it is easier for commuters to take the bus directly into the city centre, with reduced multiple transfers.”

On 21st April 2007, RapidKL launches an improved bus network which allows you, our most valued customer, to travel more efficiently and effectively around Klang Valley. We have increased our Trunk Bus and extended the service to travel from your residential areas and go further into the city centre, all for your convenience! Click here to know more.

• Area 1 : Kuala Lumpur City Centre• Area 2 : Kepong, Selayang, Batu.. Caves , Gombak, Sentul Area 3 : Wangsa Maju, Hulu Klang,.. Keramat, Ampang, Pandan Area 4 : Cheras, Hulu Langat, Kajang, ...Putrajaya, Serdang Area 5 : Klang, Shah Alam Selatan,...Subang Jaya, Jln Klang Lama, ...Puchong Area 6 : Shah Alam Utara, Subang, ...Damansara, PJ Utara, Bangsar

Our services are based on these areas and in each area 2 to 6, we have local shuttles (TEMPATAN) and trunk lines (UTAMA). For area 1, we provide city shuttles (BANDAR) which circles around the city centre.

Our Vision

To provide an integrated, safe, reliable, efficient public transport service in the Klang Valley, on a financially sustainable basis.

FROM BLOG MASTER: TO FELLOW READERS, DO YOU SEE ALL THE WORDS THAT I HIGHLIGHT IN RED COLOUR? ARE THEY TRUE TO THEIR WORDS? DO YOU THINK RapidKL SATISFY YOUR NEEDS OR THERE IS SOMETHING THAT YOU NEED TO COMPLAINT AT? MAYBE BAD SERVICE OR BAD EXPERIENCE? PLEASE DO SO, NOW.